We have now adapted all our services to be delivered digitally. Delivering our services to you is our number one priority and we fully intend to continue to do this, particularly in such a difficult and uncertain time.

Our approach & all information can be found on the link below. This will be updated regularly.

Covid-19 Info


We care about your client journey with us and aim to ensure you receive a smooth, appropriate and professional service.

This is our Feedback Area, where you can provide us with comments on our services, which we will use to improve them further. Please see below for further information and to provide us with your feedback.

I am happy and/or have general comments about the service:


I am unhappy:

We are sorry to hear you are unhappy with our service and will always aim to rectify this in whatever way we can, as soon as possible. If you wish to make a formal complaint, please download and read our full Complaints Policy.

You can either write in to:

Head of Business Services
TLC: Talk, Listen, Change
Floor 5, Trafford House
Chester Road
M32 0RS

Or you can email your formal complaint to Marian Mallery, Head of Business Services - This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for your comments and feedback. We will be in touch.


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