Feedback & Complaints

Here you'll find more information on how to provide us with your feedback.

We care about your client journey with us and aim to ensure you receive a smooth, appropriate and professional service.

This is our Feedback Area, where you can provide us with comments on our services, which we will use to improve them further. Please see below for further information and to provide us with your feedback.

I am happy and/or have general comments about the service:

  

I am unhappy:

We are sorry to hear you are unhappy with our service and will always aim to rectify this in whatever way we can, as soon as possible. If you wish to make a formal complaint, please download and read our full Complaints Policy.

You can either write in to:

Head of Business Services
TLC: Talk, Listen, Change
346 Chester Road
Manchester
M16 9EZ

Or you can email your formal complaint to Marian Mallery, Head of Business Services - This email address is being protected from spambots. You need JavaScript enabled to view it.

Thank you for your comments and feedback. We will be in touch.

 

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