Your Privacy Matters: How We Keep Your Information Safe and Respect Your Choices
Welcome to our Young People Domestic Abuse Services funded by Local Authorities. At TLC: Talk, Listen, Change, we provide confidential sessions where young people can talk about their thoughts and feelings without judgment or having to face their parents, family, teachers, or peers alone. These sessions are funded by the Greater Manchester Combined Authority (GMCA) and the Greater Manchester Local Authorities, specifically in Manchester, Salford, Stockport, Wigan, Bury, Oldham, Tameside, and Trafford.
If you’re using our service funded by the Home Office through the partnership with GMCA and the Greater Manchester Local Authorities, we collect data for evaluation purposes to measure the impact of our services and secure future funding.
What is this page about?
This page is all about how we protect your privacy and keep your information safe when you use our Young People Domestic Abuse Services. We understand how important it is for you to feel comfortable and supported when talking about your thoughts and feelings, and we want to explain how we respect your choices and keep your information private.
Why do we collect your information?
We collect your information for a few important reasons:
- To process and set up your sessions: We need some details from you to get started and make sure everything is in place for your sessions.
- To ensure safe and effective clinical practice: Your well-being is our top priority, so we collect information to make sure we can provide you with the best help possible.
- To be audited by RESPECT: As a Respect accredited service, we undergo audits to ensure we meet the highest standards. This helps us continuously improve our services and ensure we’re providing you with the most effective support.
Who do we share your information with?
Your privacy is incredibly important to us. We only share your information with a few trusted individuals:
- Our supervisors: To ensure safe and consistent clinical practice, we share anonymized information with our supervisors during supervision sessions. This helps us maintain high-quality standards and provide you with the best possible support.
- Respect: As a respected accreditation service, Respect may review audio recordings (with your explicit consent) and case note materials to assess the quality of our service. Rest assured that your records are never shared or copied by Respect without your explicit consent.
No audio or video recordings should take place without your consent and clear understanding of its purpose, storage duration, and authorized personnel. If a recording is necessary, you will be provided with a consent form, and you have the right to refuse without it affecting the behavior change intervention provided.
We never share clinical notes from sessions with funders.
We have a duty of confidence and an obligation to protect your rights and expectations of privacy
under the General Data Protection Regulation. We do not share your confidential information with your parents/guardians without your consent. However, in exceptional circumstances, if there are any risks or safeguarding issues that may arise during sessions, we may share this information appropriately, which may involve a young person’s parent/guardian.
Sharing in exceptional circumstances:
We may share your personal data if there is a risk to you or someone else, including a child at risk of harm, as we have a legal duty to do so. We will carefully consider the circumstances and, whenever possible, obtain your consent before sharing your information. Please keep in mind what you tell us and understand that we may need to share it in the following situations:
- If what you disclose puts you or someone else at risk of harm.
- If what you disclose is illegal.
- If it involves any risk of significant harm to a child, we will share necessary informationto protect the child.
How long will we keep your information?
We will retain your information for a period of 7 years.
Transferring your information outside of the European Union (EU):
We will not transfer your information outside of the EU.
Automated decisions using your information:
All decisions made regarding your information involve human intervention.
Your rights:
You have certain rights regarding your personal information. On our “Your Rights” page, you can find information on how to exercise these rights, contact our Data Protection Officer, raise concerns with us, and make a complaint to the Information Commissioner. You can also request access to the information we hold about you and ask us not to use any of the collected information.
Further information:
If you would like more information about this privacy notice, please email us at [email protected].
Updates:
Our core data protection obligations and commitments are outlined in our primary privacy notice.
Please note that this privacy notice may be updated or revised at any time. If you are reading a printed copy, please refer to www.talklistenchange.org.uk for the most up-to-date version.
We hope these additions further improve the clarity, readability, and relatability of the privacy notice, making it more accessible and engaging for young people. If you have any other suggestions or feedback, please let us know.