Tell Us What You Think

Compliments | Complaints

TLC: Talk, Listen, Change is committed to providing high quality services. Anyone who receives a service from us or has any interaction with our Charity, our staff or volunteers should be able to tell us what they think.

Feedback from people accessing our services is invaluable in helping us to continuously improve our services. Sometimes, despite our best efforts, things can go wrong, and it would be good to hear from you as negative feedback and complaints are particularly helpful in pinpointing what we need to do better. We would also like to hear from you if you think we have done something well so we can ensure that our services reflect what people want.


If you think we have done something well or would like to recognise a member of staff for the delivery of a good service, it would be great if you could let us know. The positive feedback for the Charity will let us know what is working well and help to inform our future services.


If you have received an unsatisfactory service and think we have not dealt with a situation adequately, we want to hear from you.

We will listen to your concerns and use your feedback to improve our services. If we have done something wrong and our services have fallen short of what you expected, we will do our best to put it right.

We want to try and resolve any concerns or complaints as soon as we can. More complicated issues can take a little longer.

You can give a compliment or make a complaint in the following ways:

Complete the Compliments | Complaints form

Email [email protected]

Call us on 0161 872 1100

Speak to a TLC: Talk, Listen, Change member of staff