Compliments | Complaints | Feedback
TLC: Talk, Listen, Change is committed to providing high quality services. Anyone who receives a service from us or has any interaction with our Charity, our staff or volunteers should be able to tell us what they think.
Hearing from people accessing our services is invaluable in helping us to continuously improve our services. Sometimes, despite our best efforts, things can go wrong, and it would be good to hear from you. Your feedback and complaints are particularly helpful in pinpointing what we do well, and what we need to do better.
If you think we have done something well or would like to recognise a member of staff for the delivery of a good service, it would be great if you could let us know. The positive feedback for the Charity will let us know what is working well and help to inform our future services.
If you have received an unsatisfactory service and think we have not dealt with a situation adequately, we want to hear from you.
We will listen to your concerns and use your feedback to improve our services. If we have done something wrong and our services have fallen short of what you expected, we will do our best to put it right.
We want to try and resolve any concerns or complaints as soon as we can. More complicated issues can take a little longer.
You can give a compliment or make a complaint in the following ways:
- Email [email protected]
- Call us on 0161 872 1100
- Speak to a TLC: Talk, Listen, Change member of staff
You can also submit your feedback to us anonymously. If you do this we won’t be able to contact you to follow up, so if you would like a response, make sure you submit a compliment or a complaint instead of anonymous feedback when prompted.