Due to the Covid-19 virus, we have had to make some changes to the way we work and the way we can support you. We want you to know - we are 100% committed to continuing to provide the best service possible to you and we fully intend on doing so.
Our services, like many support organisations, are also experiencing an increased demand at this time. We are working incredibly hard to accommodate this and ensure we are working in line with our mission to support as many people as we can, in the best way possible.
In order to do this, we will be delivering all services digitally. We are doing this to ensure:
- We are prioritising your safety and health
- We are taking care of the safety and health of our team
- We can deliver services flexibly to you, so you can access support wherever you are
- We live up to our commitment to support your wellbeing and ensure you are getting the support you need
Please also note that whilst we we still be delivering services from 9am-9pm, our reception team will only be available 9am-4.30pm. If you call after 4.30pm, you can leave a message and we will get back to you as soon as we can.
What you can expect from us:
- Our team will as always, be understanding, polite and try to give you as much information as they can
- We’ll aim to accommodate you as much as possible
- Our team delivering services will be trained on how to do so
- Our practitioners will deliver the same high quality and standard of support they always do
In this uncertain time, where we are making changes, we politely ask that in order for us to deliver the best possible service to you and other people who need it, please do:
- Extend patience and flexibility whilst our team get used to the new ways of working
- Be assured that our service delivery and reception staff will always do their best to support you
- Let us know as soon as possible if you would like to cancel an appointment
- Inform us as soon as possible if you need to change or amend any of your appointments, or if you have any specific circumstances you wish us to know about in order to accommodate you
How will these services work?
If you are an existing client a member of our team may have already been in touch to explain the process to you. We have already began delivering sessions remotely and have received positive feedback from clients about this. If you have not heard from us yet, please don’t worry, it is our intention to be in touch as soon as possible. If you have any concerns or questions about this, you can contact us using the details further down this page.
If you are wishing to work with us we encourage you to request an appointment online as this is the fastest way for us to process your request. There are links below for each of our services, please follow these accordingly.
In the first instance, we are aiming to deliver all sessions via telephone. This is because as thousands of organisations move to remote working across the UK and internationally, there is likely to be an unprecedented high demand for software such as Zoom, Skype and the internet. We want to deliver the most efficient and easy service for you, and we believe calls will be more reliable in allowing us to do so in the short term.
Eventually, we are intending to mobilise all service delivery via Zoom.
If you have booked an appointment and are expecting a call from us, the practitioner may call you from an Unknown Number so please be prepared to answer this.
To learn more about Zoom, we've created guides which include instructional videos for clients:
- Mediation Clients - How To Use Zoom
- Counselling and Domestic Abuse Services Clients - How To Use Zoom
Women’s Behaviour Change Programme (Referring yourself)
Women’s Behaviour Change Programme (Referring someone you’re working with)
As we work with both perpetrators of domestic abuse and those impacted by their behaviour, the safety of victims, survivors and children is a critical priority for us. We appreciate, given the current circumstances of self-isolation, that this work remains as important as ever.
Due to Covid-19, we will be doing the following:
- Continuing our 1-2-1 work remotely with perpetrators of domestic abuse on changing their behaviour
- Continuing vital work with victims, survivors and children remotely
- Further increasing our safeguarding communications and processes
- Adapting our ways of working to continue to put safety of those affected first
- Working with our colleagues across the sector to maintain best practice
We will be doing everything we can to ensure we continue to provide essential services and will stand by all our clients, prioritising safety and well-being at such a difficult time.
If you have any further questions:
We’d like to thank you for your patience and understanding. We know it’s a difficult time for many. As a relationships organisation, we also know that this can be a trying time for relationships for many reasons. Over the coming weeks, we will aim to share advice and guidance on our blog from experienced professionals. In the meantime, please do contact us for more formal support, as that is what we are here to do.
If you are concerned about your mental well-being at this time, MIND have issued specific guidance in relation to this, which you can find here.
For full information on Covid-19 from the NHS, click here.
For more information on Covid-19 government response and guidance, click here.