How payments work

What do I pay?

If you’ve referred yourself for Counselling, Sex Therapy or Mediation, there is a cost attached to these services, depending on which service you want and your income.

What are the costs?

 

If you’ve referred yourself, or somebody else for any domestic abuse services or one of our specific funded projects, you may be eligible for a funded place – at no cost to you. This will depend on your circumstances such as where you live, and which project you’re receiving support with.

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Have questions about payments?

If you have any questions about what amount you need to pay, and for what service - we'd be happy to help.

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How do I pay?

 

Counselling or Sex Therapy

For any counselling services, including; individual adults, couples, families and children and young people, or for our psychosexual therapy services, the payment process is the same and you always pay in advance for your upcoming session.

Once you have filled in one of our online forms, a member of our team will be in touch to offer you an initial consultation based on your availability.

We will take the payment for this initial consultation this over the phone, using a system called Square, which ensures your card details are always kept safe and secure.

After your initial consultation, if you decide to have ongoing sessions with us, you will receive an email every week from Square, reminding you to pay for your appointment online. Payments must be made up to 2 working days before your session is due.

 

Mediation

Once you request a Mediation appointment, a member of the Mediation team will be in touch to learn more about your situation and how we can help.

As we are an accredited Legal Aid provider, depending on your income, you may be able to apply for this, which would mean we could provide Mediation at no cost to you.

Our team will be able to talk you through a Legal Aid assessment over the phone, to see if you are eligible.

If you are not eligible, you can still access our Mediation services, and our team will explain our fees and payment arrangements to you.

Ready to book in?

Fill in our online booking form and a member of our team will be in touch

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Before your Session

What can you expect from us, and how can you make the most of your sessions?

Why Us?

Learn more about our approach and see if we're the right fit for you

Policies

Our terms and conditions for using each service