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Everything you need to know about cancelling or rescheduling
Need to move things around a bit?
That’s fine, just let us know!
We have a 48-hour cancellation policy.
If you want to cancel or change your appointment, please contact us anytime up to 48 hours before the appointment and we’ll be happy to cancel this session, or rebook you in for a different week. If you cancel or change your appointment within 48 hours or do not attend your appointment on the day, you will not be refunded for that appointment and will be charged as normal for your next appointment. If your sessions are paid for by our charity or another organisation, this will come out of the number of funded sessions you’ve been allocated.