Cancellation Policies

You must let us know as soon as possible if you cannot attend your appointment

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Everything you need to know about cancelling or rescheduling

Need to move things around a bit?

That’s fine, just let us know!


We have a 48-hour cancellation policy. This is applicable to working days.

If you want to cancel or change your appointment, please contact us two working day before your appointment and we’ll be happy to cancel this session, or rebook you in for a different week. If you cancel or change your appointment within 48 hours or do not attend your appointment on the day, you will not be refunded for that appointment and will be charged as normal for your next appointment. If your sessions are paid for by our charity or another organisation, this will come out of the number of funded sessions you’ve been allocated.

  • £50

    the baseline cost of an appointment

    and what we lose for every non-attendance

  • 9-9pm

    service delivery times

    to provide flexibility

  • 22,000

    delivered sessions

    throughout 2020/21

  • 48 hrs

    cancellation policy

    to ensure we can offer support to someone else too

Put Yourself First!

Things get busy, life gets in the way, especially at the moment. We know things can sometimes slip people’s minds. We recommend adding your sessions to your calendar and setting an alarm on your phone the day before. This will give you the small reminder you need and make sure you’re taking that time for yourself.

0161 872 1100

The quickest way to cancel or reschedule is by phoning our reception. 9am - 4:30pm (Mon-Thurs) 9am- 4pm (Fri). Outside of these hours email [email protected]

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Get in touch

For questions about your appointments or anything counselling related, just email or call us and our friendly team will be able to help, or put you in touch with someone who can.

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For all enquiries we are available via phone or web form


Unlike some charities, we have a unique payment model to ensure we can support all those who need it


Our terms and conditions for using each service