About Online Counselling
Due to Covid-19, we have been offering online counselling for individuals and couples. We've had very positive feedback from clients about online counselling, with many finding online support is more flexible and convenient than attending face-to-face sessions.
To deliver our counselling online, we use Zoom.
Zoom is online video software that is free, simple to use and can be used on smartphones, tablets and computers. Zoom is secure, uses less data that other platforms and can be used without a super-fast internet connection. Zoom is also GDPR and HIPAA compliant so you can be confident that using Zoom will not affect the confidentiality of your sessions with us.
If you had any questions about your counselling sessions, online support or anything else, please don't hesitate to contact our team.
How to download Zoom
You need download Zoom on one of your devices for your online counselling. Downloading and registering for Zoom is free and you can find more information, including a demonstration video below.
If you haven’t used zoom before, a practice run with a friend or a family member might be helpful to get you used to the software before your counselling session.
Things to consider
Privacy: Do you have private space for your session, where you won’t be overheard or distracted? We know this can be more difficult for some people due to Covid-19 restrictions, but we advise trying to make this work. If you live with others… can you go to a less busy room in the house and use headphones? Can you ask the person you live with to grab a coffee, take a walk or pop to the shops? Could you ask those in your household to wear headphones and watch something, or listen to music?
Audio: Check before your session that your microphone and speakers are on, turned up and unmuted. We do recommend using headphones if they can be connected as they can be helpful for eliminating background noise, hearing your counsellor more clearly and being able to focus on your session.
Picture: Make sure that you can be seen on camera and that anything you want out of view is removed.
Internet: Making sure you have a good connection to the internet will give you better video and sound. We recommend closing down other tabs and applications that are open on your phone, computer or laptop as this can help Zoom run faster
Where do I look? It can be difficult to know where to look during your session, as if you look at your counsellor on the screen, it looks as if you are looking down. You may also feel as though when your counsellor is actually looking at you on the screen, they may seem to be looking elsewhere. However, if you or your counsellor just looks directly into the camera, you might not catch each other's facial expressions. As such, we recommend switching between looking at your counsellor on the screen and getting a little distance from the screen by looking into the camera.
Will it be different? Other than the set up, your counsellor session should be the same as if you were in person. However, it is important to remember that misunderstandings are possible in online therapy. Our counsellors are observers of human behaviour and gather as much information as they can from not just what you say, but your body language, eye contact, how you speak and other non-verbal cues. Please have patience with the process and clarify any information if you think your counsellor has not understood you as you go along.
What do I do if the connection fails?
As with anything digital, technical failures can happen! You may have a weak connection or devices may crash and freeze. If you are disconnected, the counsellor will attempt to re-connect. If this is not possible, they will call you to resume your session over the phone.
Please note, the counsellor will call you on the number you provided to us when you booked in and they will be calling from a withheld number, so please be prepared to answer this.
Privacy & Security
We are committed to protecting and respecting your privacy in line with the EU General Data Protection Regulation 2018 & the Data Protection Act 2018.
Your safety is a priority for us and we want you to be able to access your appointments as safely as possible. To learn more about online safety, click below.