Under data protection law, you have rights we need to make you aware of.
The rights available to you depend on our reason for processing your information. This can be found on individual service privacy notices.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.
For all requests, we’ll need documentary proof that you are who you say you are. This is for security reasons to make sure we are dealing with you and that none of your personal information is accessed or interfered with by anyone else falsely claiming to be you. Please ensure you provide at least two forms of identification. We can accept
- a copy of a passport
- driving licence
- utility bill
- bank statement bearing your full name and current postal address
In some circumstances we may also ask for additional information if necessary. There is no charge for fulfilling a request from you. We will try to respond within one calendar month counted form the first working day after we receive:
- Your request
- Proof of identity
- Any further information we have asked you for
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.
Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.
If we are processing your information for criminal law enforcement purposes, your rights are slightly different. Please see the relevant section of the notice.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
Who to contact
If you want to exercise your rights or raise a concern about the way we have handled your personal information, please contact our data protection officer by emailing [email protected] or contact us on 0161 872 1100.