Funded Make A Change

Service Description:

Our Make a Change services are funded via the Trafford Council and is delivered in partnership with Trafford Domestic Abuse Service (TDAS) and Respect. Under this partnership we provide RESPECT data for their evaluation of these services to measure their impact and secure future funding.

We collect your information to:

  • process and set up your sessions
  • ensure safe and effective clinical practice
  • be audited by RESPECT
  • data match your records as part of the RESPECT evaluation

What type(s) of information do we use?

  • contact details
  • family and relationship details
  • demographic information
  • clinical notes
  • outcome information
  • session attendances
  • risk information

What is the legal basis for using your information?

The legal basis for providing this service is a contract legal basis. The contractual basis means:

  • We must collect information to deliver the services you have requested
  • We must collect information as part of the contractual obligations to report and collate information. We will be reporting high level statistical information and providing anonymised data to Respect for research purposes. Anonymised records are records that have been rendered unidentifiable in such a manner that no one can identify you from the data provided.

If you do not want to enter into a contract with us to provide a behaviour change intervention funded by Trafford Council we may have other funding available or you can self fund please contact us should you wish to do this.

Where do we get your information?

  • yourself
  • the referrer

Who do we share your information with?

During delivery of Make a Change it is possible you will disclose the information about a victim of domestic violence. If this is the case, there is a vital interest in us referring the details of the disclosed victim to Trafford Domestic Abuse Service (TDAS) where they will contact the victim.

To ensure safe and consistent clinical practice among the practitioners who deliver the Domestic Abuse Services, anonymised information is shared in supervision with a supervisor within TLC.

As TLC: Talk, Listen, Change is a Respect accredited service we are audited by Respect to make sure our standards and practices meet the Respect standards. This means that Respect may audit cases to examine and ensure the practitioner has provided you the most effective service they could. They do this by examining audio recording of sessions (where you have provided your explicit consent) and examine case note materials to give them insight into how your practitioner conducted themselves while working with you. This is all carried out through an onsite visit from a Respect auditor, and we do not allow unmonitored access to your records and no records are shared with or copied by Respect. We do not share this information without your explicit consent.

No recording (audio or video) should take place without your consent and clear understanding of what the recording will be used for, how long it will be stored and by whom. You will be provided with a consent form if a recording is necessary, and you have a right not to consent without this effecting the behaviour change intervention provided.

Respect receive referral information on a quarterly basis from TLC.  This information is Pseudo-anonymised and shared with Respect as part of their national database for the Make a Change Programme. The information contains outcomes, demographics and session attendance. The information is Pseudo-anonymised rather than anonymised for the purpose of replying and actioning data quality issues identified by Respect. Respect cannot identify specific individuals from this data only TLC have access to the names and address associated with this information. If you do not wish to share your information with Respect, please notify your worker and they will be able to discuss what alternative options are available to you.

Sharing in exceptional circumstances

We may share your personal data if there is a risk to you or another person, including a child at risk of harm as we have a legal duty to do so. Any decision to share your personal information would be made carefully, and where possible with your consent. Before you pass on information to us, you must think about what you tell us, and understand that we may have to pass it on, in the following circumstances:

  • If what you have told us puts you or someone at risk – for example you may harm someone or yourself, or they may harm you.
  • If what you have told us is illegal – we may be required by law or have a duty to pass on information about criminal activity.
  • If it involves any risk of significant harm to a child, then we will pass on information necessary to protect the child.

How long will we keep your information?

  • 7  years

Transferring your information outside of the European Union (EU)

We will not transfer your information outside of the EU.

Automated decisions using your information?

For this service all the decisions we make about you involve human intervention.

Your rights

In our your rights page you can find information about how to:

  • exercise your rights
  • contact our Data Protection Officer
  • raise a concern with us
  • make a complaint to the Information Commissioner

You can find out what information we hold about you, and ask us not to use any of the information we collect.

Further information

If you would like further information about this privacy notice, please email [email protected]

Updates (notice)

Our core data protection obligations and commitments are set out in our primary privacy notice.

We may update or revise this privacy notice at any time. If you are reading this as a printed copy please refer to for the most up to date version.