Service Description:
TLC: Talk, Listen, Changes Counselling sessions can be highly personal sessions giving young people a confidential space to talk about their thoughts and feelings, separate from parents, family, teachers and peers, without worrying about being judged or having to work through things alone. This safe space protects and supports a young person’s health, wellbeing and their physical, psychological and emotional development.
We collect your information to:
- process and set up your counselling sessions
- ensure safe and effective clinical practice
- proved anonymous reporting about the effectiveness of counselling
What type(s) of information do we use?
- contact details
- family and relationship details
- demographic information
- clinical notes
- outcome information
- session attendances
- risk information
What is the legal basis for using your information?
The legal basis for providing this service is a contract legal basis. The contractual basis means:
- We must collect information to deliver the services you have requested
- We must collect the information to ensure the service meets the standards you expect
Where do we get your information?
- Yourself
- Your parent/guardian
Who do we share your information with?
To ensure safe and consistent clinical practice among the practitioners who deliver the Counselling Services, anonymised information is shared in supervision with a supervisor within TLC.
We have a duty of confidence and an obligation to protect a Young Person’s rights and expectations of privacy under the General Data Protection Regulation. A full list of those rights can be found here. This means that as standard we do not share a young persons confidential information with parents/guardians unless the young person wishes us to disclose it. We do recognise the role of parents/guardians in protecting and promoting the best interests of a young person and as per our sharing in exceptional circumstances section we do share any risks or safeguarding issues that may come up in counselling in an appropriate manner. Which may include a young persons parent/guardian.
Sharing in exceptional circumstances
We may share your personal data if there is a risk to you or another person, including a child at risk of harm as we have a legal duty to do so. Any decision to share your personal information would be made carefully, and where possible with your consent. Before you pass on information to us, you must think about what you tell us, and understand that we may have to pass it on, in the following circumstances:
- If what you have told us puts you or someone at risk – for example you may harm someone or yourself, or they may harm you.
- If what you have told us is illegal – we may be required by law or have a duty to pass on information about criminal activity.
- If it involves any risk of significant harm to a child, then we will pass on information necessary to protect the child.
How long will we keep your information?
- 7 years
Transferring your information outside of the European Union (EU)
We will not transfer your information outside of the EU.
Automated decisions using your information?
For this service all the decisions we make about you involve human intervention.
Your rights
In our your rights page you can find information about how to:
- exercise your rights
- contact our Data Protection Officer
- raise a concern with us
- make a complaint to the Information Commissioner
You can find out what information we hold about you, and ask us not to use any of the information we collect.
Further information
If you would like further information about this privacy notice, please email [email protected]
Updates (notice)
Our core data protection obligations and commitments are set out in our primary privacy notice.
We may update or revise this privacy notice at any time. If you are reading this as a printed copy please refer to www.talklistenchange.org.uk for the most up to date version.