Funded Young People Counselling Services

Service Description:

We have a range of Young People Counselling funded by Schools and Local Authorities. TLC: Talk, Listen, Changes Counselling sessions can be highly personal sessions giving young people a confidential space to talk about their thoughts and feelings, separate from parents, family, teachers and peers, without worrying about being judged or having to work through things alone. This safe space protects and supports a young person’s health, wellbeing and their physical, psychological and emotional development. If you have been contacted by these services you will have been referred by your a local authority or your school with your consent. The funding’s covered by this privacy notice are:

  • Young People Domestic Abuse Counselling Services funded by Greater Manchester Combined Authority (GMCA) and the Greater Manchester Local Authorities (Manchester, Salford, Stockport, Wigan, Bury, Oldham, Tameside and Trafford).
  • Young Peoples Counselling funded by your School.

If you are using our service funded via the home office and represent a partnership with Greater Manchester Combined Authority (GMCA) and the Greater Manchester Local Authorities. Under this partnership we provide GMCA data for their evaluation of these services to measure their impact and secure future funding.

We collect your information to:

  • process and set up your counselling sessions
  • ensure safe and effective clinical practice
  • proved anonymous reporting to funders about the effectiveness of counselling
  • data match your records as part of the GMCA evaluation (if you are funded by a local authority)

What type(s) of information do we use?

  • contact details
  • family and relationship details
  • demographic information
  • clinical notes
  • outcome information
  • session attendances
  • risk information

What is the legal basis for using your information?

The legal basis for providing this service is a contract legal basis. The contractual basis means:

  • We must collect information to deliver the services you have requested
  • We must collect information to meet the funding requirements of the organisation that is funding you

If you do not want to enter into a contract with us to provide a counselling intervention funded by the organisation that has offered to fund you we may have other funding available or you can self fund please contact us should you wish to do this.

Where do we get your information?

  • Yourself
  • Your parent/guardian
  • The referring organisation

Who do we share your information with?

We never share clinical notes from sessions with funders.

To ensure safe and consistent clinical practice among the practitioners who deliver the Counselling Services, anonymised information is shared in supervision with a supervisor within TLC.

We have a duty of confidence and an obligation to protect a Young Person’s rights and expectations of privacy under the General Data Protection Regulation. A full list of those rights can be found here. This means that as standard we do not share a young persons confidential information with parents/guardians unless the young person wishes us to disclose it. We do recognise the role of parents/guardians in protecting and promoting the best interests of a young person and as per our sharing in exceptional circumstances section we do share any risks or safeguarding issues that may come up in counselling in an appropriate manner. Which may include a young persons parent/guardian.

Sharing in exceptional circumstances

We may share your personal data if there is a risk to you or another person, including a child at risk of harm as we have a legal duty to do so. Any decision to share your personal information would be made carefully, and where possible with your consent. Before you pass on information to us, you must think about what you tell us, and understand that we may have to pass it on, in the following circumstances:

  • If what you have told us puts you or someone at risk – for example you may harm someone or yourself, or they may harm you.
  • If what you have told us is illegal – we may be required by law or have a duty to pass on information about criminal activity.
  • If it involves any risk of significant harm to a child, then we will pass on information necessary to protect the child.

How long will we keep your information?

  • 7  years

Transferring your information outside of the European Union (EU)

We will not transfer your information outside of the EU.

Automated decisions using your information?

For this service all the decisions we make about you involve human intervention.

Your rights

In our your rights page you can find information about how to:

  • exercise your rights
  • contact our Data Protection Officer
  • raise a concern with us
  • make a complaint to the Information Commissioner

You can find out what information we hold about you, and ask us not to use any of the information we collect.

Further information

If you would like further information about this privacy notice, please email [email protected]

Updates (notice)

Our core data protection obligations and commitments are set out in our primary privacy notice.

We may update or revise this privacy notice at any time. If you are reading this as a printed copy please refer to www.talklistenchange.org.uk for the most up to date version.